Return & Refund Policy

We want you to be happy with your order. If something isn't right, we're here to help — please read below to understand how returns and refunds work.

Return window

You have 30 days from the date your item is delivered to report an issue and request a return, replacement, or refund.

How to request a return or refund

To start the process, email us at ebinpeterjoseph@gmail.com with:

• Your order number
• A clear description of the issue
• Photos or a short video showing the problem (required for damaged, defective, or incorrect items)

We aim to respond within 1–2 business days.

Eligible reasons for a return, replacement, or refund

• The item arrived damaged or defective
• You received the wrong item
• The item is significantly different from its description
• The item never arrived (after the expected delivery window has passed)

Change of mind

If you simply changed your mind and the item is not defective, please contact us — approval is at our discretion and may be subject to a partial refund or restocking consideration, since these items are shipped directly from our fulfillment partners.

How we resolve issues

Depending on the situation, we will offer one of the following:

• A full or partial refund to your original payment method
• A replacement item sent to you
• Store credit

In most cases, you will not need to ship the item back to us. We assess reported issues using the photos/video you provide, and resolve most cases without requiring a physical return, in order to keep the process quick and avoid unnecessary shipping costs and delays.

If a physical return is required in a specific case, we will provide instructions and a return address at that time.

Non-returnable items

• Items without a valid proof of purchase
• Items reported more than 30 days after delivery
• Perishable, personalized/custom, or personal care items
• Sale items and gift cards

Refund timing

Once your return or refund is approved, refunds are processed to your original payment method within 10 business days. Processing times can vary slightly depending on your bank or card provider.

If more than 10 business days have passed since approval and you haven't received your refund, please contact us at ebinpeterjoseph@gmail.com.

Questions?

Reach out anytime at ebinpeterjoseph@gmail.com — we're happy to help.